The products are delivered to the shipping address that you provided during the process of commande.Le risk passes to the buyer shall be effective on the goods leave our stores and depots.
For each order, the customer is asked a flat fee of transportation, the amount varies depending on the delivery area and the total weight of the goods. The amount of freight will be calculated automatically when placing your order. For shipments with a total weight exceeding 500 kg, the price of transport will have to be a specific study by the sales department directly SANDY who will contact the customer at that time.
Carriage Postage (Franco - Frontier - Freight) for orders over € 1,000 HT (valid for a single invoice maintained when remaining subject to several deliveries) command, except for wholesale customers that benefit from specific conditions . The backorders undelivered initially due to out of stock will be subject to future delivery carriage paid, except for balances whose total value is less than 100 €.
Shipping time All times advertised is calculated in working days. The times indicated are average times and correspond to the time of treatment, preparation and shipping of your order (outlet stores). They run upon confirmation of the order. At this time, add the delivery time of the carrier.
Any item in stock are shipped within 24 to 72 hours minimum, Monday through Friday.
The ordered product is delivered by an independent carrier, depending on the product ordered and the exclusive initiative SANDY, to the address on the order form. The time is indicated from our warehouses.
Delivery of the parcel
You need to check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery.
You must indicate on the packing slip and the form of handwritten reserves accompanied by your signature any anomaly concerning the delivery (damaged product). Verification is considered complete as soon as the purchaser or a person authorized by it, signed the delivery note.
You will also need to report by mail the issues and confirm your reservations to the carrier - whose details are on the delivery note - at the latest within 48 hours working or following receipt of the items and send a copy of this letter to:
SANDY SARL Commercial Service 447, rue Victor Fichelle
59310 AUCHY THE ORCHIES
If the products need to be returned to us, they must be a return request to our Sales: within 15 days for defective or if you have not received a good reference. Any claim made after this deadline will not be accepted. For a withdrawal or if you have not received the proper reference product return will be accepted for products in their original condition (packaging, accessories, manuals).
If at the time of delivery, the original packaging is damaged, torn, opened, you must check the condition of items. If they are damaged, you must refuse the package and note a reserve on the delivery (parcel refused because opened or damaged).
Package Handling: Unclaimed / Refused
If your parcel is returned by our service provider for the following reason:
- Package unclaimed during its pendency period
- Packages refused by the addressee upon delivery
After receiving the package, we will refund by check or by wire transfer the amount originally charged, less the costs of delivery and return of goods, including if you have benefited from the French in sending these goods.
To process your request, thank you for reminding us the order number, your full contact details.